Capture Every Customer Conversation
Real-time call transcription on your Mac. Document customer issues accurately without cloud processing.
The Problem
Support agents handle dozens of calls daily, and documenting each one is critical for issue tracking, quality assurance, and follow-ups. Manual note-taking during calls means split attention — you either listen to the customer or type notes. Cloud transcription tools upload customer conversations to external servers, creating data privacy and compliance risks. Most enterprise call transcription solutions cost $50-100+ per agent per month and require IT setup.
The Solution
Glasscribe captures call audio through system audio capture on your Mac. Whether you use Zendesk Talk, Aircall, phone-through-browser, or any VoIP system, Glasscribe transcribes both sides of the conversation in real time. Everything stays on your device — customer data is never sent to cloud servers. After each call, search the transcript for key details, export it for your ticketing system, and move on to the next customer.
Key Features
How It Works
Start System Audio Capture
Before or during a customer call, click Glasscribe in the menu bar and enable system audio capture.
Handle the Call
Focus entirely on the customer. The transcript appears in real time — glance at it if you need to confirm a detail.
Document the Ticket
After the call, copy key details from the transcript into your ticketing system. Exact wording, no guessing from memory.
Search Past Calls
Use session history search to find previous calls about recurring issues. Build better knowledge base articles from real customer language.
Simple, Affordable Pricing
Free 3-day trial with full access. Then choose the plan that works for you.